Exchange & Store Credit Policy
At Timekeepers, we do not offer cash refunds. Instead, we provide easy exchange and store credit options to ensure customer satisfaction.
Exchange Window: You may request an exchange within 48 hours of delivery by contacting our support team.
Conditions:
- Item must be unused and in original packaging.
- All original tags, accessories, and documentation must be included.
- The protective polythene/film on the watch must be intact.
- A clear unboxing video (from start to finish) is required for any exchange or damage claim.
Store Credit: If you don’t wish to exchange immediately, the product value will be credited to your account as store credit, which can be used on any future purchase.
Damaged / Defective Items: If the product is delivered damaged or defective, we will provide a free replacement of the same model (subject to availability), subject to unboxing video proof.
Your trust matters to us — with store credit, your money always stays safe with Timekeepers.
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